Quality and performance excellence : management, organization, and strategy /
Evans, James R.
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 5th ed. - Mason, OH : Thomson Business and Economics, 2008. - 502 p. : ill. ; 24 cm.
Part 1 Foundations of quality and performance excellence -- Chapter 1 Introduction to quality and performance excellence -- Chapter 2 Framework for organizational quality -- Chapter 3 Performance excellence,competitive advantage, and strategic management -- Part 2 Performance excellence and organization theory -- Chapter 4 Quality in customer-supplier relationships -- Chapter 5 Designing organizations for performance excellence -- Chapter 6 Designing,controlling, and improving organizational processes -- Chapter 7 Tools and techniques for performance excellence -- Part 3 Performance excellence and Organizational behavior -- Chapter 8 Quality teamwork -- Chapter 9 Engagements, empowerment, and motivation -- Part 4 Leadership and performance -- Chapter 10 Leadership and performance excellence -- Chapter 11 Performance excellence and organizational change.
9780324381320
Organizational change
HD 62.15 / E83Q 2008
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 5th ed. - Mason, OH : Thomson Business and Economics, 2008. - 502 p. : ill. ; 24 cm.
Part 1 Foundations of quality and performance excellence -- Chapter 1 Introduction to quality and performance excellence -- Chapter 2 Framework for organizational quality -- Chapter 3 Performance excellence,competitive advantage, and strategic management -- Part 2 Performance excellence and organization theory -- Chapter 4 Quality in customer-supplier relationships -- Chapter 5 Designing organizations for performance excellence -- Chapter 6 Designing,controlling, and improving organizational processes -- Chapter 7 Tools and techniques for performance excellence -- Part 3 Performance excellence and Organizational behavior -- Chapter 8 Quality teamwork -- Chapter 9 Engagements, empowerment, and motivation -- Part 4 Leadership and performance -- Chapter 10 Leadership and performance excellence -- Chapter 11 Performance excellence and organizational change.
9780324381320
Organizational change
HD 62.15 / E83Q 2008
