The quality library : a guide to staff-driven improvement, better efficiency, and happier customers /
Laughlin, Sara
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. - Chicago : American Library Association, 2008. - 144 p. : charts, tables ; 28 cm.
9789746522205
Customer services --United States
Library planning--United States
Total quality management--United States
Library administration--United States
Z 678 / L34Q 2008
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. - Chicago : American Library Association, 2008. - 144 p. : charts, tables ; 28 cm.
9789746522205
Customer services --United States
Library planning--United States
Total quality management--United States
Library administration--United States
Z 678 / L34Q 2008
