Defusing the angry patron : (ระเบียนเลขที่ 65907)
| 000 -LEADER | |
|---|---|
| fixed length control field | 00939nam a22002777a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210325210331.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | s2011 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781555707316 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | NALT |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | Z 711 |
| Item number | R79D 2011 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Rubin, Rhea Joyce |
| 9 (RLIN) | 35080 |
| 245 10 - TITLE STATEMENT | |
| Title | Defusing the angry patron : |
| Remainder of title | a how-to-do-it manual for librarians / |
| Statement of responsibility, etc. | Rhea Joyce Rubin. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Neal-Schuman, |
| Date of publication, distribution, etc. | 2011. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 125 p. ; |
| Dimensions | 28 cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Anger |
| 9 (RLIN) | 35081 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Conflict management |
| 9 (RLIN) | 20842 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Interpersonal communication |
| 9 (RLIN) | 35082 |
| Geographic subdivision | United States |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Library users |
| 9 (RLIN) | 35083 |
| Geographic subdivision | United States |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 9 (RLIN) | 35084 |
| Geographic subdivision | United States |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Public services (Libraries) |
| 9 (RLIN) | 35085 |
| Geographic subdivision | United States |
| 850 ## - HOLDING INSTITUTION | |
| Holding institution | NALT |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Book |
| Source of classification or shelving scheme | Library of Congress Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | General Book collection | National Assembly Library of Thailand | National Assembly Library of Thailand | จัดซื้อทรัพยากร | 2513.00 | Z 711 R79D 2011 | 3961190224 | 09/06/2017 | 2563.00 | 09/06/2017 | General Book |
