TY  - BOOK
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9780324381320
AV  - HD 62.15 E83Q 2008
PY  - 2008///
CY  - Mason, OH
PB  - Thomson Business and Economics
KW  - Organizational change
N1  - Part 1 Foundations of quality and performance excellence -- Chapter 1 Introduction to quality and performance excellence -- Chapter 2 Framework for organizational quality -- Chapter 3 Performance excellence,competitive advantage, and strategic management -- Part 2 Performance excellence and organization theory -- Chapter 4 Quality in customer-supplier relationships -- Chapter 5 Designing organizations for performance excellence -- Chapter 6 Designing,controlling, and improving organizational processes -- Chapter 7 Tools and techniques for performance excellence -- Part 3 Performance excellence and Organizational behavior -- Chapter 8 Quality teamwork -- Chapter 9 Engagements, empowerment, and motivation -- Part 4 Leadership and performance -- Chapter 10 Leadership and performance excellence -- Chapter 11 Performance excellence and organizational change
ER  -