TY  - BOOK
AU  - Eliason,Frank
TI  - At your service : : how to attract new customers, increase sales, and grow your business using simple customer service techniques 
SN  - 9781118217221
AV  - HF 5415.5  E57A 2012
PY  - 2012///
CY  - Hoboken, New Jersey : 
PB  - John Wiley & Sons, 
KW  - Corporate culture
KW  - Customer relations
KW  - Customer services
ER  -