000			01547nam a22002297a 4500
003			NALT
005			20241010134712.0
008			241010b th ||||| |||| 00| 0 eng d
020			_a9780324381320
040			_aNALT
050			_aHD 62.15 _bE83Q 2008
100	1		_aEvans, James R. _964933
245	1	0	_aQuality and performance excellence : _bmanagement, organization, and strategy / _cJames R. Evans.
250			_a5th ed.
260			_aMason, OH : _bThomson Business and Economics, _c2008.
300			_a502 p. : _bill. ; _c24 cm.
505	0		_aPart 1 Foundations of quality and performance excellence -- Chapter 1 Introduction to quality and performance excellence -- Chapter 2 Framework for organizational quality -- Chapter 3 Performance excellence,competitive advantage, and strategic management -- Part 2 Performance excellence and organization theory -- Chapter 4 Quality in customer-supplier relationships -- Chapter 5 Designing organizations for performance excellence -- Chapter 6 Designing,controlling, and improving organizational processes -- Chapter 7 Tools and techniques for performance excellence -- Part 3 Performance excellence and Organizational behavior -- Chapter 8 Quality teamwork -- Chapter 9 Engagements, empowerment, and motivation -- Part 4 Leadership and performance -- Chapter 10 Leadership and performance excellence -- Chapter 11 Performance excellence and organizational change.
650		4	_aOrganizational change _936895
850			_aNALT
942			_2lcc _cGB
996			_aphornvitoo _bCATSTF _c2024-10-10
999			_c105987 _d105987
998			_j3099 _k พรวิทู โค้วคชาภรณ์