| 000 | 00956nam a22002537a 4500 | ||
|---|---|---|---|
| 999 |
_c65934 _d65934 |
||
| 005 | 20210325210338.0 | ||
| 008 | s2008 eng d | ||
| 020 | _a9789746522205 | ||
| 040 | _aNALT | ||
| 041 | _aeng | ||
| 050 |
_aZ 678 _bL34Q 2008 |
||
| 100 | 1 |
_aLaughlin, Sara _935237 |
|
| 245 | 1 | 0 |
_aThe quality library : _ba guide to staff-driven improvement, better efficiency, and happier customers / _cSara Laughlin and Ray W. Wilson. |
| 260 |
_aChicago : _bAmerican Library Association, _c2008. |
||
| 300 |
_a144 p. : _bcharts, tables ; _c28 cm. |
||
| 650 | 0 |
_aCustomer services _935084 _zUnited States |
|
| 650 | 0 |
_aLibrary planning _935238 _zUnited States |
|
| 650 | 0 |
_aTotal quality management _935241 _zUnited States |
|
| 650 | 0 |
_aLibrary administration _928881 _zUnited States |
|
| 700 | 1 |
_935236 _aWilson, Ray W. |
|
| 850 | _aNALT | ||
| 942 |
_cGB _2lcc |
||