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| 008 | s2009 eng d | ||
| 020 | _a9780071277501 | ||
| 040 | _aNALT | ||
| 041 | _aeng | ||
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_aHF 5415.5 _bL82C 2009 |
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_aLucas, Robert W. _934561 |
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_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _a4th ed. | ||
| 260 |
_aSingapore : _bMcGraw-Hill, _c2009. |
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| 300 |
_a294 p. : _bill. ; _c25 cm. |
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_aCustomer services _927321 |
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